The objective is to develop an AI-powered system to automate and optimize the process of handling citizen grievances submitted through the UP CM Helpline 1076. This helpline receives thousands of complaints daily, covering a wide range of issues, from public services to administrative inefficiencies. To improve response time and ensure that critical cases are prioritized effectively, the system will leverage AI-driven sentiment analysis to classify, categorize, and prioritize complaints based on the urgency and emotional tone expressed by the citizens.

A system that automatically identifies whether the complaint is positive, neutral, or negative, and further categorizes it into predefined categories for appropriate forwarding to the concerned departments.